Customer Success Manager
Customer Support
Entry-level
Help our customers get the most out of ShieldifyVPN with exceptional support and seamless onboarding every day.
London, UK
Full-time
$60k - $80k
Customer Support
About the Role
ShieldifyVPN is looking for a customer success manager to be the person our subscribers actually reach — through onboarding, through the awkward middle, and through the moments when a connection matters most.
You will work closely with support and product, turning what customers tell us into changes they can see, and making sure nobody is left guessing what a setting does.
Key Responsibilities
You will own onboarding for new subscribers, resolve escalations end to end, and keep a clear record of what is confusing people so that the product can stop confusing them.
Key Requirements:
Excellent communication
Technical aptitude
Customer-focused mindset
What We Offer
- Competitive salary with a clear progression path.
- Flexible remote-first work environment.
- Direct influence on what the product team builds next.
- Training in the security concepts you will be explaining.
- A culture that treats support as part of the product.
How to Apply
Send your resume and a short note about a customer conversation that changed something through the ShieldifyVPN careers page. We reply to every application.
Apply Here